A.J. Bouchard
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Total activity220
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Last activity
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Activity overview
Latest activity by A.J. Bouchard-
A.J. Bouchard created a post,
Scheduled delivery is deleted when author is changed to end-user
Use Case / Problem to solve / Business impact of limitation or missing feature Agents who are owners of scheduled deliveries are typically reporting analysts, team managers, or admins. When these a...
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A.J. Bouchard commented,
Hi Kasper Sorensen Thanks for your reply! We do have the rich text editor experience enabled. What we've experienced is that the users submitting the form do not bother manually hyperlinking the th...
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A.J. Bouchard commented,
Hi Alina Wright "I would also love to learn more about how granular you'd need to control these broken out permissions. Would you need to restrict adding trigger by agent by group? Brand, organiza...
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A.J. Bouchard commented,
I agree! Business needs will often change over time. Here's one use case I've had to deal with: A set of forms is initially setup one way, and there's an optional field being shared across all of t...
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A.J. Bouchard created a post,
"Viewing Business Rules": Add Read-only permissions for business rules and Rule Analysis tool to custom role options
Feature Request Summary Add a read-only permission to the custom role options for the business rules pages and Rule Analysis page/tool. They can read and dig into the rules for their analysis, but ...
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A.J. Bouchard commented,
"Searching groupsSearching for groups seems to return exact matches only. Again, I have over 400 groups. Remembering the exact name for all of them is a chore. We have prefixed a lot of them per br...
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A.J. Bouchard commented,
I just created this Guide Product Feedback Post: Separate out the privileges for Help Center Set Up and Customization from the Manage Guide permissions Please go up-vote the post if this applies to...
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A.J. Bouchard created a post,
Separate out the privileges for Help Center Set Up and Customization from the Manage Guide permissions
Feature Request Summary Separate out the privileges for Help Center Set Up and Customization from the Manage Guide permissions. Use Case Many agents need to be given Manage Guide permissions so t...
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A.J. Bouchard created a post,
Feature request - Enable hyperlink rendering for Ticket form submissions
Feature Request Summary: Enable hyperlink rendering for Ticket form submissions. Description/Use Cases: When a user submits a form, any URL's in the Description field should be hyperlinked ...