Scott Patterson
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Recent activity by Scott Patterson-
Thanks James Hanley! I know those features may not be big complaints for many, but definitely something I'm happy to hear is improving!
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The time of the round table works out as 4AM for me, so I won't be able to attend, but appreciate that you're looking for feedback. Hoping the feedback isn't dismissed and things like the order of ...
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Good to hear that the tab names are changing back, this has been a big problem for us. Now if we could just get the option given to us for what order we would like the messages to be in (newest or ...
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This is a great idea! We have reminders about specific things that need to be done on certain types of tickets, as well as try to keep track of summary notes for longer tickets. We have these in in...
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You can use something like a powershell script running in a monthly scheduled task with 'send-mailmessage' to send an email to your Zendesk support address on a schedule. You will need to be able t...
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No response from Zendesk Product Managers on this one which is a bit frustrating when the user feedback seems to be negative and with the same issues being mentioned but not addressed. After usin...
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Echoing this, whenever I need to use Zendesk Support it's for something a bit complicated. In the chat bot I can't even post a whole explanation with screenshots showing whatever issue or bug I've ...
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Addons like 'Field Conditions' by Sweethawk can be used to do this (likely others too), but yes it would be much better if it was provided by Zendesk itself.
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Also interested in this - reason is pretty obvious, it's useful for us to know if the person we contact is OOO so we know they won't be available soon and we should contact them again once they are...
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We've also seen a sudden influx of these in the past few weeks. When we reach out to clients on what we could do better, they have all said they didn't select the bad feedback. Looking at the Zende...