Scott Patterson
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Recent activity by Scott Patterson-
Hi Parag Pradhan, The change for triggers opening in a new tab doesn't seem to be live for me yet, but even having you confirm that it is happening is a big step in the right direction as I hadn'...
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Hi all, I'd like to share a similar experience to Tim G, when working with triggers. When working with triggers starting from the Support interface. If I go Admin > Admin Centre, it opens a new t...
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Agreed with pretty much everyone else. The article says this change lets us seamlessly manage our settings, but it's less seamless than before because we literally have to switch to a new tab back ...
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Hi Barry Neary, Yeah being able to restrict by schedule would be pretty helpful. In our case we primarily work between 8am-5pm, however customers may be sending through support requests after thi...
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Hi Barry, Thanks for your answers! Are you able to confirm how this behaves outside of business hours set in Zendesk? Or if it's independent of schedules. Thanks! -SP
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Hi there, Just a few questions - we're trying to find out how this will work and if we should wait for release or invest more in a third party solution for now. From reading this article, is it j...
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The other important thing to note on top of Dan's example is if you're using the ANY section of the trigger config to add all those 'ticket received at' addresses, it means you can't use any other ...
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This is also one of those things that would likely be very easy to implement if it just has someone work on it for a short period of time. Even if the perceived benefits are low (as not many commen...
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It is crazy to me that the only way currently to allow an Admin for an org to add comments easily through the interface is to allow EVERY USER to be able to view and comment on every ticket under t...
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Hi Nicole, Are you able to confirm if this is planned to just be in development later this year, or if this is planned to be released before the end of the year? Thanks, SP