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Anna Irving's Avatar

Anna Irving

Joined Apr 15, 2021

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Last activity Oct 21, 2021

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Anna Irving commented,

CommentSEO and help center search

why can't you report on knowledge base performance in insights/explore? Is this on your roadmap. Considering Zendesk is all for pushing for self-service customer interactions i'm a little confused why this isn't important to you. Using Google Analytics is a pain and means our customer service directors and managers are now having to be given access to Google Analytics and trained up on how to drill into the details. 

View comment · Posted Jan 15, 2021 · Anna Irving

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