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Alexis

Joined Apr 15, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Alexis

Alexis commented,

Community comment Feedback - Ticketing system (Support)

Vote for this feature add!!  we recently had a string of bounces and likely user error/spam/junk outs but can't differentiate btwn the two and have no way of knowing when this happens.  For our business, this has created a massive public issue damaging to our brand's CX image as our customers post publicly on social media that they have emailed multiple times w/o a response etc.

View comment · Posted Jun 27, 2019 · Alexis

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Alexis commented,

Community comment Feedback - Ticketing system (Support)

In addition to this, admins should be able to restrict/limit/control tag creation such that new tags can't be created by agents etc.  We have so many version of the same tag with mispellings etc. that not only can we not remove b/c of closed tickets but the list or erroneous tags continues to grow. 

View comment · Posted Apr 04, 2018 · Alexis

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