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Pat Prince

Joined Apr 15, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Pat Prince

Pat Prince commented,

Community comment Discussion - Tips and best practices from the community

Hi!

I've noticed an issue and was curious if anyone else has seen it and if they have a fix for it - which would be really great!

It seems like the Project Ticket app works pretty well in our organization, up until there are 40 Child Tickets (and 1 Parent Ticket, which is >40 Tickets to display).  At that point, the app seems to "forget" that that Ticket (Parent and Children) are part of a project and the app changes back to the default state with the button "Make a Project from this ticket".  If you select that and choose "Add existing", it otherwise seems to work exactly as it should in every other aspect (field being filled in and Tag being added) except that the app itself will not display the Project Ticket list or even acknowledge that it's part of a Project.

Has anyone else seen this and potentially know a way to mitigate it?

Thank you,

Pat Prince

View comment · Posted Feb 06, 2017 · Pat Prince

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Pat Prince commented,

Community comment Feedback - Ticketing system (Support)

+1 - we need some solution to this and it's surprising that this isn't available already, not even through the Search API

View comment · Posted Dec 21, 2016 · Pat Prince

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