Lance Le Roux

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Ability for admins to logout agents

Hi there, I agree this would be great to have,

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• Lance Le Roux
• Created January 11, 2018 11:59
• 2 votes

1. Community
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

Hi there, I agree this would be great to have,

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• Lance Le Roux
• Created January 11, 2018 11:59
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Disable offline messages for everyone

 +1 I would also appreciate it. we have 140 agents working 24/7. It's impossible to get this done by account.  

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• Lance Le Roux
• Created December 04, 2017 08:56
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Chat Priority

I agree with Liat, been able to prioritize the queue so that high profile customers are served first would indeed be helpful  Thanks 

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• Lance Le Roux
• Created November 20, 2017 20:40
• 2 votes