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Patrick Kennedy
Joined Apr 15, 2021
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Last activity Oct 22, 2021
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Latest activity by Patrick Kennedy
Patrick Kennedy commented,
Community comment Feedback - Ticketing system (Support)
I think this is super important feature that is currently lacking. Our managers would like to the ability to screen the feedback and decide when/how to share this with the agents rather than have the agents see it in the ticket. We may need to turn off the survey because of it since any agent in a group can see the comments for any other agent in that group. Is this by design?
View comment · Posted May 06, 2019 · Patrick Kennedy
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