Jorma Vaughn

Adding to this request @.... My team uses custom fields for a customer-facing supplies request form in our help center. On that form we have a dropdown that contains every product SKU we have in our inventory system (a few hundred entries). With the current implementation, we delete the existing field and replace it with a new field using the "Upload CSV" function every 2 weeks or so. This is extremely clunky and means that we lose traceability on ticket fields. We also use tags on those fields so we can report on the selections, but it means that in the Zendesk UI, any supply ticket older than ~2 weeks has blank entries in that form. The alternative would be combing through an extremely long list manually and updating/removing items one at a time which is prone to human error.

+1

My team has now disabled all call recordings because of the risk of human error. This feature is available through Ring Central and Amazon Connect. Without this feature, the option for call recording is useless.

I've seen a few other community posts about this, but seeming there has not been a sufficient solution to this problem so far.

I would like to be able to set my business name to appear on outbound calls. It's no secret that there are a million cold call scams out there, and as a result many people don't answer unknown numbers (especially unknown toll-free numbers). Because of the nature of my business, my team ends up calling a decent amount of people who may not be expecting a call from us. This means that we have a number of people who never answer our calls, or pull the classic answer and then immediately hang up. We have received feedback that people think we are telemarketers when they see our number in their caller ID (we aren't). 

Is there any plan to be able to set a company name on outbound calls?

Ntan, 

If you're still looking for a solution to this, I accomplished this with the following CSS. I don't know a lot about CSS, so maybe there's a better way to do this, but this is the solution I found anyway.

.article-body ol > li > ol {
padding-left: 0px;
list-style-type: lower-alpha;
list-style-position: outside;
margin: 0px 0 20px 20px;
}