Rich Shupe

Total activity

11
Last activity

August 31, 2022 14:25
Member since

April 15, 2021 16:33
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1
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4

Activity overview

Latest activity by Rich Shupe

Rich Shupe commented, August 31, 2022 14:25
This is why we will stop using Zendesk when our current contract expires.
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- Rich Shupe
- Created August 31, 2022 14:25
- 2 votes
Rich Shupe commented, November 18, 2021 14:38
Yes, there are many upset customers due to this. We're switching systems because of this issue.Worse, there's never been any justification--that I could find (and that's important for me to say)--f...
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- Rich Shupe
- Created November 18, 2021 14:38
- 0 votes
Rich Shupe commented, October 28, 2021 17:50
Thanks for adding your experience, that may help others. However, for many ZD users this is a needed feature and is common/expected in many competing systems. Even if you can manage to make your t...
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- Rich Shupe
- Created October 28, 2021 17:50
- 1 vote
Rich Shupe commented, April 08, 2021 16:00
Editing tags... there are many reasons. I can't speak definitively yet, because we're still evaluating the replacement software we'll be moving to, but I'm not sure if many/any others have this lim...
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- Rich Shupe
- Created April 08, 2021 16:00
- 4 votes
Rich Shupe commented, January 05, 2021 20:18
This is frustratingly convoluted and difficult. What's wrong with direct access to a date option? This particular recipe shows counts. How can one get a list of the tickets updated? (Because of Zen...
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- Rich Shupe
- Created January 05, 2021 20:18
- 0 votes
Rich Shupe commented, January 05, 2021 19:49
This is critical to us as a Zendesk customer.
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- Rich Shupe
- Created January 05, 2021 19:49
- 8 votes