Rich Shupe
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Total activity13
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Last activity
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Activity overview
Latest activity by Rich Shupe-
Rich Shupe commented,
While some customers may be able to adapt to alternative solutions, many have expressed the need to edit closed tickets (like every other ticketing system I've used can do)--most especially to edit...
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Rich Shupe commented,
Please do not compromise this and only support partial edits. All tickets should be editable. Zendesk, where can you direct us to some sort of roadmap, user voting on open issues, etc.? This has b...
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Rich Shupe commented,
This is why we will stop using Zendesk when our current contract expires.
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Rich Shupe commented,
Yes, there are many upset customers due to this. We're switching systems because of this issue.Worse, there's never been any justification--that I could find (and that's important for me to say)--f...
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Rich Shupe commented,
Thanks for adding your experience, that may help others. However, for many ZD users this is a needed feature and is common/expected in many competing systems. Even if you can manage to make your t...
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Rich Shupe commented,
Editing tags... there are many reasons. I can't speak definitively yet, because we're still evaluating the replacement software we'll be moving to, but I'm not sure if many/any others have this lim...
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Rich Shupe commented,
This is frustratingly convoluted and difficult. What's wrong with direct access to a date option? This particular recipe shows counts. How can one get a list of the tickets updated? (Because of Zen...
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Rich Shupe commented,
This is critical to us as a Zendesk customer.