Rich Shupe
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Total activity16
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Last activity
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Activity overview
Latest activity by Rich Shupe-
Rich Shupe commented,
No worries, Johan. I, for one, didn't get anything negative from your reply. This is a top issue affecting us all and your thoughts are valuable! I appreciate you taking the time to raise visibilit...
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Rich Shupe commented,
Thanks Billie, very much, for taking the time for that reply. I wasn't doubting Johan, but rather felt responsible for wanting to get the proverbial ducks in a row before getting back to Zendesk ab...
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Rich Shupe commented,
We're in a similar position, Jake Allen. Do you have any more anecdotal experience you can share about Salesforce Service Cloud? We use Salesforce so this is an opportunity for us. Johan Billow, ar...
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Rich Shupe commented,
While some customers may be able to adapt to alternative solutions, many have expressed the need to edit closed tickets (like every other ticketing system I've used can do)--most especially to edit...
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Rich Shupe commented,
Please do not compromise this and only support partial edits. All tickets should be editable. Zendesk, where can you direct us to some sort of roadmap, user voting on open issues, etc.? This has b...
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Rich Shupe commented,
This is why we will stop using Zendesk when our current contract expires.
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Rich Shupe commented,
Yes, there are many upset customers due to this. We're switching systems because of this issue.Worse, there's never been any justification--that I could find (and that's important for me to say)--f...
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Rich Shupe commented,
Thanks for adding your experience, that may help others. However, for many ZD users this is a needed feature and is common/expected in many competing systems. Even if you can manage to make your t...
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Rich Shupe commented,
Editing tags... there are many reasons. I can't speak definitively yet, because we're still evaluating the replacement software we'll be moving to, but I'm not sure if many/any others have this lim...
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Rich Shupe commented,
This is critical to us as a Zendesk customer.