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Rich Shupe

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Latest activity by Rich Shupe
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    Rich Shupe commented,

    1. Support
    2. ...
    3. Tickets
    4. Can I edit closed tickets?

    Yes, there are many upset customers due to this. We're switching systems because of this issue.Worse, there's never been any justification--that I could find (and that's important for me to say)--f...

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    Rich Shupe commented,

    1. Support
    2. ...
    3. Tickets
    4. Can I edit closed tickets?

    Thanks for adding your experience, that may help others.  However, for many ZD users this is a needed feature and is common/expected in many competing systems. Even if you can manage to make your t...

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    • Rich Shupe
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    • 1 vote
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    Rich Shupe commented,

    1. Support
    2. ...
    3. Tickets
    4. Can I edit closed tickets?

    Editing tags... there are many reasons. I can't speak definitively yet, because we're still evaluating the replacement software we'll be moving to, but I'm not sure if many/any others have this lim...

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    • Rich Shupe
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    • 2 votes
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    Rich Shupe commented,

    1. Explore
    2. ...
    3. Explore recipes
    4. Explore recipe: Daily ticket activity in the last 30 days

    This is frustratingly convoluted and difficult. What's wrong with direct access to a date option? This particular recipe shows counts. How can one get a list of the tickets updated? (Because of Zen...

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    Rich Shupe commented,

    1. Support
    2. ...
    3. Tickets
    4. Can I edit closed tickets?

    This is critical to us as a Zendesk customer.

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    • Rich Shupe
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    • 6 votes