Avatar

Rich Shupe

  • Total activity
    8
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    0
  • Subscriptions
    3

Activity overview

Latest activity by Rich Shupe
  • Avatar

    Rich Shupe commented,

    Yes, there are many upset customers due to this. We're switching systems because of this issue.Worse, there's never been any justification--that I could find (and that's important for me to say)--f...

  • Avatar

    Rich Shupe commented,

    Thanks for adding your experience, that may help others.  However, for many ZD users this is a needed feature and is common/expected in many competing systems. Even if you can manage to make your t...

  • Avatar

    Rich Shupe commented,

    Editing tags... there are many reasons. I can't speak definitively yet, because we're still evaluating the replacement software we'll be moving to, but I'm not sure if many/any others have this lim...

  • Avatar

    Rich Shupe commented,

    This is frustratingly convoluted and difficult. What's wrong with direct access to a date option? This particular recipe shows counts. How can one get a list of the tickets updated? (Because of Zen...

  • Avatar

    Rich Shupe commented,

    This is critical to us as a Zendesk customer.