Michael

I agree that a native notification built within Zendesk is a solution.

In my opinion, it seems pretty ridiculous to have an audible notification for calls and chat but not one for Support.  Am I expected to leave my browser window on Support and never navigate away?  Is it not understood that in an end-user Support role that I need to navigate to, and jump between multiple browsers and programs to complete a task/request?

I don't mean to sound unappreciative, or like I am complaining.  I personally love how Zendesk has helped my team become more proficient, and allowing us the ability to automate processes, but it seems pretty obvious that if Zendesk offers a suite of products, that its notifications would carry through the entire suite, no?