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Jennifer Zou
Joined Apr 15, 2021
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Last activity Nov 01, 2021
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Latest activity by Jennifer Zou
Jennifer Zou created a post,
Hi Zendesk,
In my organization, we have two JIRA instances, and both of them need to be linked to our Zendesk account. Please add this new feature. I know TeamSupport (another ticket system) can link multiple JIRA accounts, so please consider my request.
Thanks,
Jennifer.
Posted May 10, 2018 · Jennifer Zou
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Jennifer Zou commented,
Anyone knows how to make a optional field required based on the selection of dropdown field? Something like:
if ($('.request_some_custom_fieldA').val() == "SW"){
$('.request_some_custom_fieldB').required() = true;
}
View comment · Posted Nov 14, 2017 · Jennifer Zou
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Jennifer Zou created a post,
Hi Zendesk Expert,
I found that one of my ticket did not pause SLA Breach time when the status is in pending and on-hold. The real SLA should be about 2 month, however, in the system, it shows half year...
Anyone knows what's going on?
Thanks,
Jennifer.
My SLA Policy:
Posted Feb 15, 2017 · Jennifer Zou
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