Jennifer Zou
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Total activity16
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Last activity
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Activity overview
Latest activity by Jennifer Zou-
Jennifer Zou created a post,
New Feature Request:Link to multiple JIRA instances
Hi Zendesk, In my organization, we have two JIRA instances, and both of them need to be linked to our Zendesk account. Please add this new feature. I know TeamSupport (another ticket system) can li...
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Jennifer Zou commented,
Anyone knows how to make a optional field required based on the selection of dropdown field? Something like: if ($('.request_some_custom_fieldA').val() == "SW"){$('.request_some_custom_fieldB').r...
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Jennifer Zou commented,
Hi Jessie, Thanks! I have already solved this issue:) I will post a tutorial in the tips section. Jennifer.
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Jennifer Zou commented,
Hi Everyone, I want to forward the ticket to another Zendesk instance, so I am using an http target to forward the ticket info: JSON: { "ticket": { "subject":"{{ticket.title}}", "description":"{{ti...
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Jennifer Zou created a post,
SLA time did not pause in pending and on-hold status
AnsweredHi Zendesk Expert, I found that one of my ticket did not pause SLA Breach time when the status is in pending and on-hold. The real SLA should be about 2 month, however, in the system, it shows half...