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Brett Youngberg

Joined Apr 15, 2021

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Last activity Aug 22, 2024

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ACTIVITY OVERVIEW

Latest activity by Brett Youngberg

Brett Youngberg commented,

Community comment Feedback - Ticketing system (Support)

View comment · Posted Jul 30, 2021 · Brett Youngberg

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Brett Youngberg commented,

Community comment Feedback - Ticketing system (Support)

We would also like to see a custom field on the ticket that is a URL that would have an option or button beside it that agents can click to launch that URL.

View comment · Posted Apr 29, 2021 · Brett Youngberg

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Brett Youngberg commented,

Community comment Feedback - Ticketing system (Support)

Our team also struggles with searching for the right macros. We are 700+ Unless you know the exact order of the title, then different search word combinations do not work. The search needs to include any matching words in the title, not necessarily the correct order. Should probably include searching the macros descritption as well so we can put other keywords in there that agents may try when search for a macros to use

View comment · Posted May 06, 2020 · Brett Youngberg

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Brett Youngberg commented,

Community comment Feedback - Ticketing system (Support)

@Andrew - thanks for that, but we only to remove certain agents or yourself when mass updating tickets. We would want to keep all the end-user cc's. 

I think removing all cc's would be nice option, but if we can add cc's using triggers/actions then we need to be able to remove cc's as well.

View comment · Posted Apr 27, 2017 · Brett Youngberg

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Brett Youngberg commented,

Community comment Feedback - Ticketing system (Support)

+1 We'd like this action/trigger available for Macros as well so you can mass update tickets and remove yourself or certain agents or all agents from being a cc on the ticket.

View comment · Posted Apr 27, 2017 · Brett Youngberg

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