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Joseph Weisfish
Joined Apr 15, 2021
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Last activity Oct 22, 2021
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Latest activity by Joseph Weisfish
Joseph Weisfish commented,
Community comment Feedback - Ticketing system (Support)
Zendesk customers have been waiting three years or more for this.
Sweet baby Jesus, I pray that this year's Christmas Miracle would be Zendesk gets some brains and implements a solution to this problem - here's a simple suggestion:
1. Agent has the ability to submit a ticket as "Solved" with an added criteria of NO AUTO RE-OPEN
2. If any further conversation is made the agent can use their discretion to re-open the ticket
View comment · Posted Dec 01, 2017 · Joseph Weisfish
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