Paul LaBarbera

You're able to modify the template a little by using the standard email template under the Agent > Admin > Email menu.  

This allows you to customize a header or footer, but it doesn't let you modify the body content of the email.  I've even tried targeting the CSS on the page, and nothing happens.

It's very frustrating to me that the standard emails being sent by ZenDesk convert articles to plain text. The "Huge" and "Large" text options aren't copied to the email. arg.

+2