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Jeannette Räntfors's Avatar

Jeannette Räntfors

Joined Apr 15, 2021

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Last activity Oct 31, 2024

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ACTIVITY OVERVIEW

Latest activity by Jeannette Räntfors

Jeannette Räntfors commented,

Community comment Feedback - Ticketing system (Support)

+1 We are really in need of this feature as well, as alerts are sent to our Zendesk from one single email address but referencing different customers. So we need to be able to use a trigger where we condition on string in subject with action setting a requester (end user requester).

View comment · Posted Oct 31, 2024 · Jeannette Räntfors

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Jeannette Räntfors commented,

CommentJira integration

Hi,

I've received a question from one of our teams, if there is any way to automatically create/generate a Jira ticket from a created Zendesk ticket. Is that possible? Either using triggers or perhaps API?

Kind regards,

Jeannette

View comment · Posted Mar 13, 2023 · Jeannette Räntfors

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Jeannette Räntfors commented,

CommentSlack integration

Hi Sean,

Thanks for quick reply.

And nice to hear! Then looking forward to that possibility.

 

View comment · Posted Sep 06, 2022 · Jeannette Räntfors

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Jeannette Räntfors commented,

CommentSlack integration

Hi,

Is it possible to change the layout/configuration for the ticket notification itself in Slack?

In addition to requester name, we would like to see the organization name. Or if not possible to see both, only the name of the organization.

View comment · Posted Sep 06, 2022 · Jeannette Räntfors

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Jeannette Räntfors commented,

CommentEnd users and organizations

We as well would like to have the name sort option in the Organizations Page. As it is now, it's rather difficult for us having an overview of active vs in-active organizations, as we put an 'X-' before inactive organizations in order to sort them out (displayed last in list), when the list isn't sorted on names anymore.

How does the progress look for sorting on name on Organizations Page?

 

View comment · Posted Apr 25, 2022 · Jeannette Räntfors

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Jeannette Räntfors commented,

Community comment Q&A - Help center and community

Hi,

I'm afraid not. That's how you restrict agents to different brand.

My question concerns endusers, users with the customer, and when they are logging into our Zendesk.

 

View comment · Posted Jan 10, 2022 · Jeannette Räntfors

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Jeannette Räntfors created a post,

Post Q&A - Help center and community

Hi,
We are currently setting up a second brand, with a specific ticket form, dedicated for a group of already existing customers/endusers in our Zendesk. Is there a way to route these endusers to this new brand/url, when logging in to our Zendesk, if they should use the wrong url/already existing url they are already used to navigate to?

 

Posted Jan 09, 2022 · Jeannette Räntfors

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