Jeannette Räntfors
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Total activity17
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Last activity
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Activity overview
Latest activity by Jeannette Räntfors-
Jeannette Räntfors commented,
Hi,I've received a question from one of our teams, if there is any way to automatically create/generate a Jira ticket from a created Zendesk ticket. Is that possible? Either using triggers or perha...
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Jeannette Räntfors commented,
Hi Sean,Thanks for quick reply.And nice to hear! Then looking forward to that possibility.
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Jeannette Räntfors commented,
Hi,Is it possible to change the layout/configuration for the ticket notification itself in Slack?In addition to requester name, we would like to see the organization name. Or if not possible to see...
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Jeannette Räntfors commented,
We as well would like to have the name sort option in the Organizations Page. As it is now, it's rather difficult for us having an overview of active vs in-active organizations, as we put an 'X-' b...
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Jeannette Räntfors commented,
Hi,I'm afraid not. That's how you restrict agents to different brand.My question concerns endusers, users with the customer, and when they are logging into our Zendesk.
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Jeannette Räntfors created a post,
Multribrand - restricting/routing endusers to specific brand?
Hi,We are currently setting up a second brand, with a specific ticket form, dedicated for a group of already existing customers/endusers in our Zendesk. Is there a way to route these endusers to th...