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Amy Waugh

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Activity overview

Latest activity by Amy Waugh
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    Amy Waugh commented,

    1. Community
    2. Tips from users - Zendesk Suite
    3. Using Enhanced SLAs

    Hi   We have had a ticket responded to within the first reply time but the ticket got solved at the same time. The customer replied to the ticket, opening it back up but the SLA have not shown to r...

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    • Amy Waugh
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    Amy Waugh commented,

    1. Community
    2. Tips from users - Zendesk Suite
    3. Using Enhanced SLAs

    We have first reply time, next reply time and pausable update on the same SLA.   I would understand the first reply time not working for recently opened tickets from being solved but the other two....

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    Amy Waugh commented,

    1. Community
    2. Tips from users - Zendesk Suite
    3. Using Enhanced SLAs

    Can you get SLAs to work on reopened tickets that have been solved?   As we have some customers who reply to a solved ticket about another query.

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    Amy Waugh created a post,

    Date format on ticket description

    Answered
    1. Community
    2. Zendesk Suite Q&A

    when we chose a date in the ticket field and add that date to the description using placeholders it uses the American format, could it be changed to include the English format

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