Hi,

Just like the people that commented before, I find it quite incredibly that this isn't a standard feature with Zendesk chat. We have limited chats for our agents. Having a small support team, but a fair amount of demand, this can cause serious problems for us. If 3 French speaking customers don't close the chat properly, we won't have any more French support, so not exactly an idea situation.

Our developers are also quite busy creating new features for our product, so creating a custom button as Zendesk suggests, is just not feasible. I'm sorry to say, but this is Zendesk's job. You have your feedback, with multiple clients saying this is a problem. The creation of an option to have an end button shouldn't be too much of an issue.

Paul