Laetitia Bonaldo

1. Community
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

Hi there, Is there a way to offer the "Follow" feature (e.g. section level) without Zendesk Community? For context, we have Zendesk Guide and are exploring using a dedicated section for our release...

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• Laetitia Bonaldo
• Created October 28, 2021 21:09
• 0 votes

1. Guide
2. ...
3. How to manage the help center
4. In what language do my help center articles display to my customers?

Hi there!   Our localization practice for hyperlinks that point to HC articles is to provide the URL of the en-us article (our default language), but remove the “en-us/“ portion from the URL. This ...

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• Laetitia Bonaldo
• Created April 26, 2021 17:08
• 0 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Reviewing suggested support topics in Content Cues

Hi Monika! I just read your announcement and I'm super intrigued with the improvements. Thanks for clearly laying them out for us. In this article, the following note is mentioned: "You cannot view...

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• Laetitia Bonaldo
• Created February 24, 2021 17:35
• 0 votes