Felipe Azevedo

Hi Jennifer,

thanks for your support. Both options worked. I closed the preview and re-opened the browser. Now the categories respond to the click on the Guide admin and I can also see "Edit category" on the top menu as I navigate through the HC. Thanks a lot. Have a nice day.

Sorry i can't really provide a printscreen now but as far as i remember my top menu while navigating my HC had only 2 drop downs (one to choose which page i was currently seeing and another one to choose which kind of user view was) on the right hand side and a single button on the left hand side "close preview". Besides, couldnt really find any further editing options.

100% sure i clicked the name thousands of time, as well as the section. I spent at least 3h of my day today trying to figure that out. Could it be a browser/bug thing? I don't have the page opened here anymore but tomorrow i can try closing the tab and re-opening. But until now nothing even tried to load when clicking the text. Was just an responseless click

Hello. Thanks for your comments. That's exactly what i need, however it doesn't work for me unfortunately. Nothing happens when i click on the categories. The ones that have articles inside they simply expand. The empty ones don't do anything. Even though it is a clickable link, literally nothing happens so i couldn't actually edit nor delete. Any tipps?

I'm running in circles for hours now with this Guide problem. I simply cannot remove a category from my Help Center.

All solutions I found so far in the internet or Zendesk community point to buttons I don't have anywhere. I'm the account Owner/Admin so I don't understand why I can't do anything. I can create new Categories but can't delete. Within the HC preview there is also not an option while going in or out the categories. 

This is really getting on my nerves, as the HELP CENTER of the Zendesk HC is being useless (giving useless solutions).