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Latest activity by Premise Data-
Premise Data commented,
This is very helpful. Thanks so much!
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Premise Data commented,
Great. It's hard for me to tell from the link provided, but with custom roles would I be able to ensure that a certain subset of tickets (say, from a certain region or with a given tag) are not sea...
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Premise Data commented,
Hi Jessie - thanks for your response! We're on Professional. So would upgrading to Enterprise give us this functionality?
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Premise Data created a post,
Restricting tickets from certain users to designated Zendesk agents
AnsweredMy company has a certain set of users whose tickets we would like to be visible only to designated employees. Using a combination of triggers and group configurations, we have figured out how to au...