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3. Restricting tickets from certain users to designated Zendesk agents

This is very helpful. Thanks so much! 

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• Created January 08, 2018 22:29
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1. Community
2. Zendesk Suite Q&A
3. Restricting tickets from certain users to designated Zendesk agents

Great. It's hard for me to tell from the link provided, but with custom roles would I be able to ensure that a certain subset of tickets (say, from a certain region or with a given tag) are not sea...

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• Created January 08, 2018 21:35
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1. Community
2. Zendesk Suite Q&A
3. Restricting tickets from certain users to designated Zendesk agents

Hi Jessie - thanks for your response! We're on Professional. So would upgrading to Enterprise give us this functionality?

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• Created January 08, 2018 21:20
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