Rachel Haworth

Yes please! If it could have a separate buttons, and possible make the options button smaller, and possibly a gear (to save size) that would be really helpful.

We've had quite a few customer complaints on how the options button is too small. Our agents already have to use a textexpander in addition to what they usually do to close out chat to let the user know where to go to end the chat. This would save our agents and our users time. 

In addition to not being able to find the button, sometimes the user end just gets left open for ages, cause they don't see our message and don't end the chat. Sometimes they'll reply with a Thanks! after no one has been in chat with them, and this opens up an entire new case.