Carlene Palm

I agree that this is a useful tool for preparing your answer in a timely manner. Our previous chat provider had this implemented and it saves a world of time! 

Running multiple chats is a completely different tool than being able to see what a client is typing in real time and is not a work around.

In addition, there are times when a client starts typing a message, but then gets distracted and doesn't continue. As it is now, we would not be aware of this as it just would seem as though the client was typing out a very long and detailed message.