Susan Brown

Sending a report on a schedule basis that is incomplete is useless.  I need report scheduler to WAIT for the report to be complete before making the pdf OR let me write my on cronjob and sql query again my data as the aging report I wrote is super simple ticket detail by > 30-days report.   I want this as a timestamp locked with real data for performance goals e.g. NO TICKETS older than 30-days.  The export to pdf is a timestamp of proof if performance goals were or were not met by an agent each month and goes into there status reports.  Why do they or I have to pull this report manually... automation pretty please.