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Arturo Moral Santiago
Joined Apr 15, 2021
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Last activity Feb 01, 2022
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Latest activity by Arturo Moral Santiago
Arturo Moral Santiago created a post,
Post Discussion - Tips and best practices from the community
Setting up the notification target
- Create a Slack incoming webhook using the channel you want to send the notifications to
- From Zendesk, navigate to Settings > Extensions > Targets > add target
- Click on HTTP Target
- Setup the target to integrate with the previously created incoming webhook
- Title: A descriptive title
- URL: use previously created incoming webhook’s URL
- Method: POST
- Content Type: JSON
- Basic Authentication: not necessary
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Example application: setting up notifications within triggers
- Under the Perform these actions: section, select Notifications: Notify target
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- Select the target previously created
- In the Message: text box, add the notification message in the request form formatted as JSON.
Example:
{
"attachments":[
{
"fallback":"New problem ticket created:bangbang:",
"pretext":"New problem ticket created:bangbang:",
"color":"#D00000",
"fields":[
{
"title":"Subject: {{ticket.title}}",
"value":"{{ticket.url}}",
"short":false
}
]
}
]
} - Test it! It should look similar to this
Posted Jan 11, 2017 · Arturo Moral Santiago
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