Nicole Butcaris

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

The ability to route calls to certain agents, as well as live transfer (i.e. not tie up two agents for one call) is imperative to our business. We implemented Talk in late October 2017, and it has ...

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• Nicole Butcaris
• Created January 17, 2018 14:03
• 1 vote

1. Community
2. Feedback - Voice (Talk)
3. Blind Transfer

I would second this, wholeheartedly!   The inability to blind transfer has been a real problem since we implemented in late October : (

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• Nicole Butcaris
• Created November 28, 2017 20:09
• 4 votes