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AimeeS

Joined Apr 15, 2021

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Last activity Feb 29, 2024

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AimeeS commented,

Community comment Feedback - Ticketing system (Support)

Why is bcc so hard that it can't even be added to a roadmap??? It's literally in every other email system everywhere by everyone for 30 years, except zendesk.  I need to be able to send the same email to a couple customers at a time but it's not okay/very unprofessional to expose their addresses. It creates a lot of extra work to do them singly. If I have an agent do it in their own email, then nobody else can find them. bcc is by far the simplest solution. 

View comment · Posted Feb 29, 2024 · AimeeS

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