Robert Jerina
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Total activity35
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Last activity
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Member since
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Following0 users
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Votes8
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Activity overview
Latest activity by Robert Jerina-
Robert Jerina commented,
Lucky if you can switch back. Some of us can't and are forced into this nonsense.
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Robert Jerina commented,
I emailed our Account Exec multiple times about it and they have yet to say anything to me in return.
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Robert Jerina commented,
I received an alert on my Zendesk at the top saying they would be automatically "upgrading" me to Agent Workspace on March 6th. I assume everyone is going to be forced to it soon.
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Robert Jerina commented,
Darren Bell They forced us at least to Downgrade (they say Upgrade) to Agent Workspace on/by March 6th (Monday). It seems like they are forcing everyone to move that route.
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Robert Jerina commented,
OK. Now make it so tickets fully load so Agents can use the browsers Find/Search function to find specific content in large tickets. Please. Let's stop going backwards on features and calling it an...
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Robert Jerina commented,
Zendesk really went backwards with the Agent Workspace. If the Agent Workspace was standard back when we switched to Zendesk back in 2015 we would have hard passed on Zendesk and went with someone ...
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Robert Jerina commented,
Nicole: No. That would be incomplete and therefor wouldn't even be recorded, which is fine. If they really want to leave positive or negative feedback, they should be taking the time to help us und...
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Robert Jerina commented,
I think we would rather customers provide us feedback in the first place on why they feel they are unsatisfied rather than Zendesk just making it as bad because they clicked a link. 95% of our bad ...
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Robert Jerina commented,
I fail to see how inaccurate feedback is better than accurate feedback.
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Robert Jerina created a post,
Customer satisfaction customization
Not plannedWe need to be able to customize the customer satisfaction survey better. Our current problem is that for the past 6-12 months, multiple customers have accidentally clicked the "Bad I'm unsatisfied"...