Robert Jerina
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Last activity
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Activity overview
Latest activity by Robert Jerina-
Robert Jerina commented,
Yeah I'm not tooting our own horn either, we actually have a very low amount of negative feedback. Mostly because we're a smaller company working with a few select people inside of other larger com...
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Robert Jerina commented,
Yeah we definitely don't expect to be at 100%, but when 100% of our negative satisfaction clicks in the last month are all verified miss clicks, that becomes a little enraging. Having more ability ...
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Robert Jerina commented,
Nicole: No. That would be incomplete and therefor wouldn't even be recorded, which is fine. If they really want to leave positive or negative feedback, they should be taking the time to help us und...
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Robert Jerina commented,
When a ticket is solved, the customer get's an e-mail notifying them that it has been solved with the two simple links "Good, I'm satisfied" and "Bad, I'm unsatisfied". We just got another one. Two...
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Robert Jerina commented,
I think we would rather customers provide us feedback in the first place on why they feel they are unsatisfied rather than Zendesk just making it as bad because they clicked a link. 95% of our bad ...
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Robert Jerina commented,
I fail to see how inaccurate feedback is better than accurate feedback.
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Robert Jerina created a post,
Customer satisfaction customization
Not plannedWe need to be able to customize the customer satisfaction survey better. Our current problem is that for the past 6-12 months, multiple customers have accidentally clicked the "Bad I'm unsatisfied"...
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Robert Jerina commented,
This is very much needed. Hourly automations is just horrible.