Robert Jerina
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Total activity35
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Last activity
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Recent activity by Robert Jerina-
Lucky if you can switch back. Some of us can't and are forced into this nonsense.
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I emailed our Account Exec multiple times about it and they have yet to say anything to me in return.
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I received an alert on my Zendesk at the top saying they would be automatically "upgrading" me to Agent Workspace on March 6th. I assume everyone is going to be forced to it soon.
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Darren Bell They forced us at least to Downgrade (they say Upgrade) to Agent Workspace on/by March 6th (Monday). It seems like they are forcing everyone to move that route.
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OK. Now make it so tickets fully load so Agents can use the browsers Find/Search function to find specific content in large tickets. Please. Let's stop going backwards on features and calling it an...
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Zendesk really went backwards with the Agent Workspace. If the Agent Workspace was standard back when we switched to Zendesk back in 2015 we would have hard passed on Zendesk and went with someone ...
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Yeah I'm not tooting our own horn either, we actually have a very low amount of negative feedback. Mostly because we're a smaller company working with a few select people inside of other larger com...
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Yeah we definitely don't expect to be at 100%, but when 100% of our negative satisfaction clicks in the last month are all verified miss clicks, that becomes a little enraging. Having more ability ...
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Nicole: No. That would be incomplete and therefor wouldn't even be recorded, which is fine. If they really want to leave positive or negative feedback, they should be taking the time to help us und...
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When a ticket is solved, the customer get's an e-mail notifying them that it has been solved with the two simple links "Good, I'm satisfied" and "Bad, I'm unsatisfied". We just got another one. Two...