Paul Clark

Thanks Ryan.

It would have been awesome to hear that Community would be seeing a significant upgrade, but I'll take transparency about your intention not to do this as a good second!

We are looking to build a genuine 'community' space - not just a modified Support environment.  This means we are looking for 'mainstream' Forum/Community functionality: quoting; formatted posts; avatars, personal messages; status badges; gamification; etc.

Naturally, this means we are thinking of abandoning Zendesk Community.

However... not so long ago we were looking for alternatives to Zendesk Voice because we really needed call-back in queue; then Zendesk came out with that feature.  I would HATE to quit Zendesk Community only to find there was good stuff in the pipeline.

So... any plans to bring Zendesk Community up to parity with mainstream community portals?