Nadia De Vriendt

1. Community
2. Tips from users - Zendesk Suite
3. How to add a cool-down period to satisfaction surveys

hi Ha Luong, I don't use it myself, because we also don't use the Zendesk satisfaction survey (sorry, guys!), but since the check is on whether certain tags are present or not, I'm pretty sure you ...

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• Nadia De Vriendt
• Created December 08, 2017 13:01
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Restricting Satisfaction Surveys by Date

hi Jessie, just did, thanks for reminding me :-)

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• Nadia De Vriendt
• Created October 26, 2017 12:11
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Restricting Satisfaction Surveys by Date

We have a similar process in place, but it requires a lot less triggers. We do leave tickets on 'solved' longer than the default in zendesk though. But it'll depend on your cooldown period, I guess...

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• Nadia De Vriendt
• Created October 12, 2017 12:50
• 0 votes

1. Community
2. Zendesk on Suite best practices
3. Fine Tuning: Effective team communication in your support organization

ok, thanks Jessie. I'll look into it

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• Nadia De Vriendt
• Created May 11, 2016 13:38
• 0 votes

1. Community
2. Zendesk on Suite best practices
3. Fine Tuning: Effective team communication in your support organization

@Yaaz thank you for the quick response. I've been reading up on the mail API and it looks very interesting. But I'm afraid it won't be a solution for the question I raised yesterday since in this p...

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• Nadia De Vriendt
• Created May 10, 2016 08:25
• 0 votes

1. Community
2. Zendesk on Suite best practices
3. Fine Tuning: Effective team communication in your support organization

We've been using the notifications to targets for some time now, and they've proven really useful already. The only thing I was wondering about, is there a way to make sure that when such a target ...

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• Nadia De Vriendt
• Created May 09, 2016 14:02
• 0 votes