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Juan Eusse
Joined Apr 15, 2021
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Last activity Oct 27, 2021
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Latest activity by Juan Eusse
Juan Eusse commented,
I understand the technical reason behind the reported issue, and also kinda understand the motivation of having an homogeneous look and feel for the articles by having a unified CSS style.This may work for companies where customization is not a major concern, and where homogeneity is favored.
What I think that is a very bad idea is to limit the options. The idea of having an HTML editor parallel to a WYSIWYG one is to enable people to create their own HTML code, and parsing their input seems counter intuitive to say the least. I am not happy with the approach, as this means that the company now needs to pay two different people, one to create the web page, and another to import it in a way that is compatible with zendesk. I would kindly ask if you are planning to create an option in which the user can instruct the HTML code parser not to cut away ANY stuff from custom HTML code, so that the page is rendered as is when the article is updated.
Thanks for the help,
Juan
View comment · Posted Oct 26, 2017 · Juan Eusse
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Juan Eusse commented,
Dear support,
1. I want the code to be rendered in the articles, copy and paste the HTML code.
2.
<html><head><meta content="text/html; charset=UTF-8" http-equiv="content-type"><style type="text/css">.lst-kix_792nxcl5rurz-0>li:before{content:"\0025cf "}ul.lst-kix_792nxcl5rurz-8{list-style-type:none}ul.lst-kix_792nxcl5rurz-6{list-style-type:none}ul.lst-kix_792nxcl5rurz-7{list-style-type:none}ul.lst-kix_792nxcl5rurz-4{list-style-type:none}ul.lst-kix_792nxcl5rurz-5{list-style-type:none}.lst-kix_792nxcl5rurz-3>li:before{content:"\0025cf "}.lst-kix_792nxcl5rurz-4>li:before{content:"\0025cb "}.lst-kix_792nxcl5rurz-5>li:before{content:"\0025a0 "}.lst-kix_792nxcl5rurz-7>li:before{content:"\0025cb "}.lst-kix_792nxcl5rurz-6>li:before{content:"\0025cf "}.lst-kix_792nxcl5rurz-8>li:before{content:"\0025a0 "}ul.lst-kix_792nxcl5rurz-2{list-style-type:none}ul.lst-kix_792nxcl5rurz-3{list-style-type:none}ul.lst-kix_792nxcl5rurz-0{list-style-type:none}.lst-kix_792nxcl5rurz-2>li:before{content:"\0025a0 "}ul.lst-kix_792nxcl5rurz-1{list-style-type:none}.lst-kix_792nxcl5rurz-1>li:before{content:"\0025cb "}ol{margin:0;padding:0}table td,table th{padding:0}.c2{margin-left:36pt;padding-top:0pt;padding-left:0pt;padding-bottom:0pt;line-height:1.15;orphans:2;widows:2;text-align:left}.c8{margin-left:108pt;padding-top:0pt;padding-left:0pt;padding-bottom:0pt;line-height:1.15;orphans:2;widows:2;text-align:left}.c11{margin-left:72pt;padding-top:0pt;padding-left:0pt;padding-bottom:0pt;line-height:1.15;orphans:2;widows:2;text-align:left}.c3{color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:16pt;font-family:"Arial";font-style:normal}.c13{color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:20pt;font-family:"Arial";font-style:normal}.c1{color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:"Courier New";font-style:normal}.c0{color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:"Arial";font-style:normal}.c9{padding-top:0pt;padding-bottom:0pt;line-height:1.15;orphans:2;widows:2;text-align:left;height:11pt}.c6{color:#434343;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:14pt;font-family:"Arial";font-style:normal}.c14{padding-top:0pt;padding-bottom:0pt;line-height:1.15;orphans:2;widows:2;text-align:left}.c4{padding-top:18pt;padding-bottom:6pt;line-height:1.15;page-break-after:avoid;text-align:left}.c7{padding-top:16pt;padding-bottom:4pt;line-height:1.15;page-break-after:avoid;text-align:left}.c12{padding-top:20pt;padding-bottom:6pt;line-height:1.15;page-break-after:avoid;text-align:left}.c10{background-color:#ffffff;max-width:451.4pt;padding:72pt 72pt 72pt 72pt}.c5{padding:0;margin:0}.title{padding-top:0pt;color:#000000;font-size:26pt;padding-bottom:3pt;font-family:"Arial";line-height:1.15;page-break-after:avoid;orphans:2;widows:2;text-align:left}.subtitle{padding-top:0pt;color:#666666;font-size:15pt;padding-bottom:16pt;font-family:"Arial";line-height:1.15;page-break-after:avoid;orphans:2;widows:2;text-align:left}li{color:#000000;font-size:11pt;font-family:"Arial"}p{margin:0;color:#000000;font-size:11pt;font-family:"Arial"}h1{padding-top:20pt;color:#000000;font-size:20pt;padding-bottom:6pt;font-family:"Arial";line-height:1.15;page-break-after:avoid;orphans:2;widows:2;text-align:left}h2{padding-top:18pt;color:#000000;font-size:16pt;padding-bottom:6pt;font-family:"Arial";line-height:1.15;page-break-after:avoid;orphans:2;widows:2;text-align:left}h3{padding-top:16pt;color:#434343;font-size:14pt;padding-bottom:4pt;font-family:"Arial";line-height:1.15;page-break-after:avoid;orphans:2;widows:2;text-align:left}h4{padding-top:14pt;color:#666666;font-size:12pt;padding-bottom:4pt;font-family:"Arial";line-height:1.15;page-break-after:avoid;orphans:2;widows:2;text-align:left}h5{padding-top:12pt;color:#666666;font-size:11pt;padding-bottom:4pt;font-family:"Arial";line-height:1.15;page-break-after:avoid;orphans:2;widows:2;text-align:left}h6{padding-top:12pt;color:#666666;font-size:11pt;padding-bottom:4pt;font-family:"Arial";line-height:1.15;page-break-after:avoid;font-style:italic;orphans:2;widows:2;text-align:left}style>head><body class="c10"><h1 class="c12" id="h.wich2v3o1109"><span class="c13">Test Headingspan>h1><p class="c14"><span class="c0">Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. span>p><h2 class="c4" id="h.9oc8x37u0054"><span class="c3">Heading 2span>h2><p class="c14"><span class="c0">Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. span>p><h3 class="c7" id="h.23p29b3l58eg"><span class="c6">Heading 3span>h3><p class="c9"><span class="c1">span>p><p class="c14"><span class="c1">Source code in courier newspan>p><p class="c14"><span class="c1">Source code in courier newspan>p><p class="c9"><span class="c0">span>p><p class="c14"><span class="c0">List:span>p><ul class="c5 lst-kix_792nxcl5rurz-0 start"><li class="c2"><span class="c0">Level 1span>li>ul><ul class="c5 lst-kix_792nxcl5rurz-1 start"><li class="c11"><span class="c0">Level 2span>li>ul><ul class="c5 lst-kix_792nxcl5rurz-2 start"><li class="c8"><span class="c0">Level 3span>li>ul><ul class="c5 lst-kix_792nxcl5rurz-1"><li class="c11"><span class="c0">Level 2span>li>ul>body>html>
3. Yes I did
Thanks for the help,
Juan
View comment · Posted Oct 26, 2017 · Juan Eusse
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Juan Eusse created a post,
We have created some nicely formated and very basic HTML pages that we want to incorporate as part of our customer FAQ. Nevertheless, when we try to copy/paste the code, initially it is correctly previewed, but when we click the update button, then it gets re-formated and all the magic goes away. We have already invested some time into this and would like to know if there is any chance of working around this very inconvenient product "feature".
Posted Oct 25, 2017 · Juan Eusse
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