Recent searches


No recent searches

Gabe Castillo's Avatar

Gabe Castillo

Joined Apr 15, 2021

·

Last activity Oct 26, 2022

Following

0

Follower

1

Total activity

3

Votes

0

Subscriptions

2

ACTIVITY OVERVIEW

Latest activity by Gabe Castillo

Gabe Castillo commented,

CommentTicket management

I have found that bulk editing tickets with a macro no longer seems to fully work. Tags, cc's, & subject are updated, but no public comment is created. This worked up until a few months ago. Strangely enough, the macro works fine when applied one ticket at a time.

Use case: server security update notifications for downtime

Details: tickets created via API as "stubs", with requestor,group,private comment and placeholder subject, as well as setting the ticket type to task and sets a due date. Macro should add a public comment, set cc's, tags, and update the subject. The subject and comment body are rendered via liquid markup.

I am curious if something changed with regard to adding bulk comments via macros, or if there is a way to debug this. My current workaround is applying a macro one ticket at a time.

View comment · Posted Oct 26, 2022 · Gabe Castillo

0

Followers

1

Vote

0

Comments