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Gabe Castillo

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Latest activity by Gabe Castillo
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    Gabe Castillo commented,

    1. Agent guide
    2. Ticket management
    3. Managing tickets in bulk

    I have found that bulk editing tickets with a macro no longer seems to fully work. Tags, cc's, & subject are updated, but no public comment is created. This worked up until a few months ago. Strang...

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    • Gabe Castillo
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