Cas du Plessis

1. Apps and integrations
2. ...
3. More integrations
4. Viewing the integration log

I am also experiencing the "Request Taking Too Long" issue - is there a solution for this?

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• Cas du Plessis
• Created May 17, 2023 05:18
• 1 vote

1. Web Widget
2. Web Widget (Classic) documentation
3. Using restricted help center content with Web Widget (Classic)

I assume these bits of data should be passed on from the widget to the backend service, that will generate the JWT? name: Customer's nameemail: Customer's email I have the following questions: Is ...

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• Cas du Plessis
• Created October 19, 2022 11:48
• 0 votes

1. Agent guide
2. Ticket automation and collaboration
3. Using side conversation child tickets

Looking at the API documentation for Side Conversations, there is no mention of copying fields to child tickets. Is this feature available in the API?

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• Cas du Plessis
• Created July 04, 2022 10:47
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Customizing your help center theme

any idea how to access the script from a template?

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• Cas du Plessis
• Created August 30, 2021 11:19
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Customizing your help center theme

In my document_head.hbs, I have added this: <script> var assetsIcon = "{{asset 'icon.js'}}"; </script> The icon.js file looks something like this: function getIcon(id, classification) { const icon...

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• Cas du Plessis
• Created August 27, 2021 08:56
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Customizing your help center theme

I have added a javascript file to my template assets. This file contains functions, with arguments. How would I use one of these functions in my template?

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• Cas du Plessis
• Created August 27, 2021 08:43
• 0 votes