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Leon Parkinson

Joined Apr 15, 2021

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Last activity Oct 27, 2021

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Latest activity by Leon Parkinson

Leon Parkinson commented,

Community comment Feedback - Ticketing system (Support)

Hi

When clicking the link above it states i dont have access to view it.

 

Surely this is a simple request to add to a trigger?

View comment · Posted Apr 08, 2016 · Leon Parkinson

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Leon Parkinson commented,

Community comment Feedback - Ticketing system (Support)

We also require the option to remove all CC's from a ticket.

Please can anyone confirm whether this is possible?

View comment · Posted May 28, 2015 · Leon Parkinson

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Leon Parkinson commented,

Community comment Discussion - Tips and best practices from the community

Hi, I have recently noticed that the option to insert iframes is no longer available in articles within HC as it was within Forums or is this option just different?

Also i am looking for a way automatically post articles in to the HC preferably by emailing these across to a designated mailbox. We have weekly reports that are generated outside of zendesk and would like to get them visible to our customers in an automated way, any suggestions or guidance would be great.

View comment · Posted Oct 04, 2013 · Leon Parkinson

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Leon Parkinson commented,

Community comment Feedback - Ticketing system (Support)

This is a need of our business too.

 

We use Zendesk to deal with multiple emails across 50 accounts.

 

Some contacts may email us 50 times per week and as a result have requested us to turn off this feature completely.

View comment · Posted Sep 23, 2013 · Leon Parkinson

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