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Coilin Walsh's Avatar

Coilin Walsh

Joined Apr 15, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Coilin Walsh

Coilin Walsh created a post,

Post Feedback - Ticketing system (Support)

Hi folks - I have a couple of quick feature requests for SLAs:

1. It would be really helpful to have a "Full Resolution Time" SLA.

2. I'm aware of the Automation notifications, but it would be a nice touch if you could set certain times before an SLA breach (30 mins, 1 hour, etc.) where the countdown would turn yellow.

Thanks!

Posted Sep 27, 2017 · Coilin Walsh

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