Recent searches
No recent searches

Coilin Walsh
Joined Apr 15, 2021
·
Last activity Oct 22, 2021
Following
0
Followers
0
Total activity
5
Votes
2
Subscriptions
2
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Coilin Walsh
Coilin Walsh created a post,
Post Feedback - Ticketing system (Support)
Hi folks - I have a couple of quick feature requests for SLAs:
1. It would be really helpful to have a "Full Resolution Time" SLA.
2. I'm aware of the Automation notifications, but it would be a nice touch if you could set certain times before an SLA breach (30 mins, 1 hour, etc.) where the countdown would turn yellow.
Thanks!
Posted Sep 27, 2017 · Coilin Walsh
14
Followers
23
Votes
21
Comments