Isaiah Petersen
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Last activity
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Activity overview
Latest activity by Isaiah Petersen-
Isaiah Petersen commented,
We have remote authentication enabled so when I click on "Add user", which I never needed to do as long as the person had emailed in and created a ticket, I get a warning about it. I do not think ...
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Isaiah Petersen created a post,
Process for adding Agents
At some point recently the Settings/Admin pages changed in our Zendesk instance. I used to click the gear icon and all the options would drop down, now everything seems to be in the admin center. ...
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Isaiah Petersen commented,
The ask is to create a "Remove CC" trigger action. Why is that such a difficult request? If you can have an "Add CC" trigger, why not be able to remove specific CC's via trigger?
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Isaiah Petersen commented,
Andrew, The same thing we've all been looking for for YEARS! What this entire thread is about.
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Isaiah Petersen commented,
Bumping. We really need to be able to implement a solution to auto remove specific CC's from tickets. Our use case is that our New Hire process sends in a ticket for the new hire and there is a d...