Isaiah Petersen
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Total activity13
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Last activity
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Activity overview
Latest activity by Isaiah Petersen-
Isaiah Petersen commented,
I cannot figure out how to create new agents from existing "people" on this new page. We used to simply have someone send an email in, which would create their User in Zendesk, I could then go to ...
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Isaiah Petersen commented,
We have remote authentication enabled so when I click on "Add user", which I never needed to do as long as the person had emailed in and created a ticket, I get a warning about it. I do not think ...
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Isaiah Petersen created a post,
Process for adding Agents
At some point recently the Settings/Admin pages changed in our Zendesk instance. I used to click the gear icon and all the options would drop down, now everything seems to be in the admin center. ...
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Isaiah Petersen commented,
The ask is to create a "Remove CC" trigger action. Why is that such a difficult request? If you can have an "Add CC" trigger, why not be able to remove specific CC's via trigger?
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Isaiah Petersen commented,
Andrew, The same thing we've all been looking for for YEARS! What this entire thread is about.
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Isaiah Petersen commented,
Bumping. We really need to be able to implement a solution to auto remove specific CC's from tickets. Our use case is that our New Hire process sends in a ticket for the new hire and there is a d...