Lachlan Robbins

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Of course Light Agents can already be added via trigger. That's the whole point. So you could decide to not buy any Light Agent licenses, but you want people in your company to be notified of certa...

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• Lachlan Robbins
• Created May 19, 2017 04:15
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Light Agents used to be free, but not anymore:   https://www.zendesk.com/support/compare/#compare   To add unlimited light agents to your current Zendesk account is $250 USD per month. (Unless you ...

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• Lachlan Robbins
• Created May 19, 2017 03:41
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

I suspect as others may have pointed out, that it would be a way for organisations to add agents without having to pay for Light or full agents. So they have no business reason to implement this fe...

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• Lachlan Robbins
• Created May 19, 2017 03:28
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

+1 for us too, it would be very useful, or at least subscribe function in latest help portal.

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• Lachlan Robbins
• Created September 23, 2014 03:31
• 1 vote