Ondřej Gazda

Ronald, you will select what exactly we will read from your Zendesk.

And we have an option we call "Data is confidential", which you can turn on and in this case, no data will be saved on our servers. They will be processed directly from the memory of our servers without reaching any physical storage.

You can read more about that option here: https://support.integromat.com/hc/en-us/articles/360001988434-Advanced-scenario-settings

Hey Scott,
it's working perfectly, we have hundreds of users using it.

Please, get in touch at support@integromat.com, we will look at your scenario and help you fix it.

Best.
Ondrej

@Aaron, you can have complete control about notifications using our solution: https://support.zendesk.com/hc/en-us/community/posts/245301707-Tip-Get-browser-notifications-for-new-changed-tickets

Hi Maricel,
did you connected Zendesk to Integromat as described here? https://www.integromat.com/en/kb/pkg/zendesk/index.html#connecting-the-zendesk-service-to-integromat

Please, get in touch with us at support@integromat.com, we will help you :)

Best. Ondrej

Martin, you failed on creating a connection to your Zendesk, which is an essential part and it simply can't be done without it. There is a direct link to how-to in that window where you setting it up. Here it is: https://www.integromat.com/en/kb/pkg/zendesk/index.html

We have updated our extension, so it now allows to directly add Chrome browser you are working at to the Recipients list.

There is a limit of 1000 users, who can receive the same notification at the same time.

Every extension installation will generate an unique Registration ID: 

Registration ID needs to be added into module settings at Integromat, so we know where to send the notifications:

So the limit is 1000 users and every user needs to be added manualy (one time thing, takes like 4 seconds to add one - copy/paste).

We can offer a batch import for larger ammounts, contact us at support@integromat.com if interested.

We have created a solution for this, please see this topic for more information: https://support.zendesk.com/hc/en-us/community/posts/245301707-Tip-Get-browser-notifications-for-new-changed-tickets

Hello,
please, let me share a tip for all Zendesks users. I'm co-founder of Integromat.com, and we are using Zendesk, but we missed any form of visible desktop notifications about new tickets (or updated tickets), so we have created a solution, since Integromat is a tool for workflow automation :)

We have created Google Chrome Extension, which can be used for displaying notifications from Zendesk (or any other service) at desktop (in browser). 

It's very variable. You can use it for displaying just simple notification:



Or can be more complex, anyone can adjust it as needed.

It can be used to count and show total waiting tickets.

Possibilities are nearly limitless. We can map any item which is Zendesk allowing to access via their API.

Also, we can show number (for example number of waiting tickets or number of just new tickets) in the extensions icon.

Here is an example how does the scenario looks like: https://www.integromat.com/en/integration/959-zendesk-tickets-notifications

You can try it yourself, extension is free and you can register free account at Integromat.

If you will need any help, please get in touch with us at support@integromat.com