Mark Lee

"It's a feature not a bug"
😕

In instances where agents forget to log off from Talk at the end of shift, calls will continue to route to them even with their computer shutdown.

It may be many hours and missed calls later before this is picked up and another agent can force unavailability from https://YOURDOMAIN.zendesk.com/agent/reporting/voice/period:0

These missed calls transfer to a direct negative experience to the actual customer (longer hold times, force to voicemail, abandoned calls).

Zendesk should be able to pick up this scenario and force an automatic system logout.