Candace Alexandres

Hi All, 

This was a sticking point for my company to sign up with Zendesk. They got us added to some sort of beta that allows agents (full and light) to use the Help Center forms just like end users. I didn't have to do any setup on my end. It's not something that I've seen advertised in the Zendesk Help Center, so I'd suggest raising a ticket and asking to be added to the beta. 

Hope that helps! 

I believe that there is a beta to allow agents to view the "Submit a Request" page. Can someone at Zendesk provide an update?