Jimmy Hood

Thanks for the quick response! I thought this was the setting which should be used for this purpose, though mine is deselected already. Agent name seems to be coming through even through this setting is off. Is this the setting attached? Is it possible something else may need disabling to take effect?

 

Is it possible to remove the agent name from the top of our email responses? I'd ideally like to remove both lines highlighted. 

 

Thanks!