Greg

'We don't have any immediate plans to change this behaviour across the Zendesk products but I will pass your feedback to the marketing team'

Please do as when these licenses run out we will be changing to another chat desk company that does not waste a license for the Administrator, if you manage to get it changed we will stay.

Greg

 

We have recently signed up for Zendesk Chat and as an administrator I bought 3 licenses for our 3 girls that will be using it.

Set it all up great but then found I could not allocate chat sessions to all three girls as one off the licenses has to be for me as an administrator (or Main Creator) the only way to give all three girls a license is by passing over main administration right to one of them, they are not interested in administrating it is only me that is interested in this.

So could you create an administrators account that does not use a chat license but can still has full rights to administer, and this would be great if you can get this added as soon as possible because I am wasting a license because I will never chat to anybody.