John Miller

This request has been running for 5 years!  C'mon Zendesk, this is a clearly needed feature.

I've set up the "all or nothing" checkbox in the user profile, but that only helps when they are upset enough that they demand to stop receiving surveys.  Plenty of other customers gripe and mention their annoyance with the amount of surveys they get, but we try to avoid shutting them down completely because we're proud of our otherwise high satisfaction rates.  Shutting down survey's for customers becomes a problem if they are a repeat customer the following year and we don't turn it back on for them, which is impossible to stay on top of with thousands of users.  We'd still like to provide the customer an opportunity to give us feedback if they use our software again in the future.

Please add this feature!

I just found this thread and have been wishing this was a feature since we went live in Oct. 2014.  We have customers complaining regularly about how many satisfaction surveys they receive, and a way to limit them to a % per organization or user is far more useful than turning it off completely.  Please make this a priority feature - this request started 4 years ago.  I feel that customer satisfaction could be impacted negatively if a customer feels "pestered" by our surveys every time they contact us for a quick answer.