Martin Sachs
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Total activity16
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Last activity
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Activity overview
Latest activity by Martin Sachs-
Martin Sachs commented,
Sarah Stocks Happy to connect assuming that was directed to me. I also tried to private message you but couldn't. Maybe our Zendesk CSMs can put us in touch?
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Martin Sachs commented,
I'm not sure an automation would work here. Last I checked Zendesk doesn't support placeholders or formulas in triggers or automatons so you'd effectively have to have one for each org. If Org is...
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Martin Sachs commented,
HI Sarah Stocks, From my experience, the field sync only supports ticket level fields, not Org fields. The org field can be mapped in the iFrame portion and I have Org Visible in Jira but not in a...
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Martin Sachs commented,
This is indeed very exciting. We are heavy users of the Jira integration and use the post function on the jira side to reopen Zendesk tickets when they transition to certain statuses in Jira. I a...
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Martin Sachs commented,
Dave Jensen - avail in the native integration but only works if there is one Jira tied to the Zendesk. You know where to find me if you want some help. Hope you're well
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Martin Sachs commented,
Hi Team, For years, I have had multiple Zendesk tickets tied to 1 Jira and have had the field sync work (I know it doesn't work for 1 ZD and many Jira) This past week, I am seeing data not sync. I...
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Martin Sachs commented,
I'm interested in this as well. Would love to hear if it worked before I give it a stab. @Daniel - I'm trying to take this one step further and trigger the answer suggestions. I can get the for...
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Martin Sachs commented,
This would be huge for our team.