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Julian Luca

Joined Apr 15, 2021

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Last activity May 06, 2022

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ACTIVITY OVERVIEW

Latest activity by Julian Luca

Julian Luca commented,

CommentWeb Widget (Classic) documentation

Thank you, Gabriel
trying right now and will let you know

Julian

Edit: It looks I can't do it from my TEAM plan:

Note: Request a callback is not available for the following plans: Talk Team, Support Essential and Support Team.

Also, Under Channels - Talk I don't see the "Add a widget configuration" option

View comment · Edited May 06, 2022 · Julian Luca

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Julian Luca commented,

CommentWeb Widget (Classic) documentation

Hi, Miranda
We are on TEAM plan and I would like to know if this is possible to achieve with our current plan:
https://blauparts.zendesk.com/hc/en-us/articles/4415893584531-How-do-I-request-a-call-back-
See how the users can select one or another path to contact support.
One is Request a callback and the other is Leave a message
Are those 2 Tickets Forms?
Can you do it without using multiple forms?

I mean, using a dropdown on the contact form start and based on user selection to show or not to show form fields?

Please reply back and let me know if there is a way to achieve that on our current plan. We do not afford other $4k a year just for this feature.

Appreciate. Thanks.
Julian

View comment · Edited May 05, 2022 · Julian Luca

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