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Wendi Mills
Joined Apr 15, 2021
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Last activity Oct 17, 2022
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Latest activity by Wendi Mills
Wendi Mills commented,
Are call back included in the Incoming and Call Answered metrics?
View comment · Posted Oct 17, 2022 · Wendi Mills
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Wendi Mills commented,
I would like a report that shows Total Agent Online Time. This is shown under talk but I would like a report that I can view by date. My KPI's are customer satisfaction driven. I require my agents to maintain a specific set online time so that customer calls are answered in a timely matter. If I am not able to capture that data daily then I am not able to go backward and report on it.
View comment · Posted Oct 22, 2018 · Wendi Mills
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